Level 4 – Store update
Following the announcement by the Scottish Government that West Lothian will move into COVID Protection Level 4 from 6pm on Friday 20th November, we have put together a list of the services which will remain available to you at The Centre during our period of partial closure.
At The Centre we are committed to ensuring that you have on-going access to the essential services you may need such as food stores, pharmacies, and banks. In addition to essential retailers, some restaurants and cafes in centre are offering takeaway and delivery services, while a limited number of retailers will be operating a Click & Collect service. Retailers offering Click & Collect will be easily identifiable as they will have a sign in their window informing visitors that Click & Collect is available at their store.
All retailers at The Centre choosing to open at this time are doing so in accordance with Scottish Government Guidelines. Guidelines for COVID Protection Level 4, including rules and regulations for Shopping and the Hospitality Sector, can be found at https://bit.ly/GovScotCOVIDProtectionLevel4
From 6pm on Friday 20th November, the following services will be available at The Centre. All details below are correct at the time of writing and we will update this list daily but these may be subject to change at short notice, so please check direct with individual retailers regarding the services available, as well as opening times as these may not be the same as usual, to avoid disappointment.
Bank of Scotland
Caesar & Howie
Holland & Barrett
Job Centre Plus
Marks & Spencer
Royal Bank of Scotland
Slater Hogg & Howieson
Open for Takeaway: (Please note - dine-in options are not available during the period of partial closure and any food and drink purchased in The Centre must not be consumed on the mall.)
Click & Collect: (Please note a limited number of retailers are offering visitors the option to purchase items online and collect from the respective store while in The Centre. The stores listed below are not open to the public to browse during The Centre’s period of partial closure)
British Heart Foundation
The Fragrance Shop
The Perfume Shop (Phase 3)
Retail Park (Homeware)
We are doing all that we can to make The Centre a safe place to visit and we ask all our visitors to comply with local travel restrictions and adhere to the safety procedures in the mall, this includes the mandatory wearing of face coverings in the mall at all times, keeping a safe 2 metre distance and using our one way system.
Please note, during peak hours you may need to join a socially distanced queue to enter individual essential stores within The Centre during the period of partial closure. Please be rest assured that our retailers will be working very hard to serve customers safely and quickly, to ensure that visitors queue for the shortest possible time.
We ask everyone visiting The Centre at this time for their patience and understanding – shopping may take longer than you may be used to and you may need to queue for longer as a result. We also advise shoppers to shop at quieter times of the day wherever possible – the first two trading hours and the last trading hour of the day at The Centre are usually quieter than the peak times of 12 noon to 3pm.
While West Lothian is in COVID Protection Level 4, The Centre’s Customer Service Desk must remain closed so you won’t be able to purchase a Gift Card while visiting The Centre. You can however purchase a Gift Card online at www.thecentrelivingston.com via our safe and secure Gift Card portal. We are offering free delivery for online Gift Card purchases of £50 or more, until Tuesday 15th December – please use code xmas2020 at checkout.
We would like to take this opportunity to thank all of our customers and retailers for their ongoing support during these challenging times and wish you all well.
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