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The Centre, Livingston Privacy Statement  

We believe it is important for you to know what personal data we collect and how we use this data. This page explains how we look after the information that you give to us. If you have any queries regarding this privacy notice, please email enquiries@thecentrelivingtson.com.

The information below provides more detail on the type of data collected, and how the data is used and disclosed. Should you wish to access, modify or delete your information contact The Centre, Livingston by email at enquiries@thecentrelivingston.com

The Centre, Livingston, Livingston is managed by Savills (UK) Limited (registered in England with number 2605138) whose registered office is at 33 Margaret Street, London, W1G 0JD.

Centre WiFi

If you use the free WiFi network available in The Centre, Livingston we may collect personal information from you, such as your name, email address and post code in order to log you on to the Wi-Fi network.  At log in stage you will also be offered the opportunity to subscribe to email marketing. At this stage you can either opt in or either choose not to. If you opt in you can withdraw your consent at any time.

Through our WiFi, we may also collect data which will shows us how often, and the length of time in which you have accessed the WiFi service. This will include the recording of the IP address of your device that connects to the WiFi network. To opt out of the collection of your MAC or Internet Protocol (IP) address and location, turn off your device’s Bluetooth and Wi-Fi capabilities. 

The address of your device will be stored for as long as it connects to the internet and will be stored to allow you to reconnect at a later date with ease.

Data Collection:

Data will be collected in a number of ways which are listed below, and we may collect from several of the categories listed below.

1.    Entry: Entry into a competition or promotion which is promoted by The Centre, Livingston.

2.    Feedback: Providing feedback to us through our comments cards or making contact via letter or email.

3.    Research: demographic data such as name, gender, age.

4.    Website usage: Monitoring of usage and log in times.

5.    Purchase: Purchasing a gift card and processing of this data is performed by a third party. Purchasing gift cards online involves submitting your contact details and delivery address. You may also be required to give your details to log ownership of the card. If the card is lost.

6.    Promotional: Photography and filming is carried out during events. We may take photographs on other days also, however photography and film signage stating this is taking place will be displayed throughout The Centre, Livingston. Should you not wish to be filmed please notify one of the team.

7.    Enrolling for an event: We may collect your name and contact details if you wish to participate in an event that is organised at The Centre, Livingston.

8.    Hire/Loan of equipment: You may be asked for personal details in order to hire/loan hire equipment.

9.    Forms: There are numerous miscellaneous forms which you may be required to fill out which will contain your personal details. Examples of these forms are feedback, kiddy car bookings, refund forms.

10. Social media: Depending on your privacy settings and the information that you choose to share we have access to user generated content such as posts, comments, profiles and images.

How do we use the data that we have collected?

We will use this data to send you marketing information through emails. Information will include new store openings, products, special offers and events to enhance your relationship with The Centre, Livingston.

We frequently ask for postcodes during our interactions and communications with customers, we do so to better understand our customers. We may share this data with third parties, removing any information which could be identifiable to a person to assist with our analysis of The Centre, Livingston, and its shoppers.

The data will be used in accordance with any preferences that you have selected, and we will only provide you with email marketing where you have consented. You have the right to withdraw this consent at any time, by emailing enquiries@thecentrelivingston.com or clicking unsubscribe at the bottom of the marketing email.

Third Party:

Your information may be shared with third party who perform a business or marketing function for The Centre, Livingston.

We may pass on or allow information to our contractors who provide services to The Centre, Livingston, or to law enforcement agencies when we are required to do so by law.

Retention:

We will only collect the minimum amount of personal information necessary. If you do not engage with our email marketing for a period of two-years, we will remove you from our marketing database.

For any contractual purpose, your personal data will be held for as long as is required to deliver the services requested.

Security and CCTV images:

In order to keep our staff, visitors and property safe and secure we will process CCTV images and record footage. Footage is also useful in investigation of an offence and may be requested by a law enforcement agency. CCTV images are also processed to ensure compliance with health and safety procedures.

Please note we may have to share CCTV footage with the Police, law enforcement agencies or our insurers in relation to a claim or legal proceedings.

We use third party service partners to provide security services, but the information recorded through these technologies is held on systems we control.

CCTV Retention:

For CCTV: Generally, this data will not be held for longer than 31 days. Footage will be held longer than this if an incident or suspected incident has occurred. 

Accident and incident reporting:

When an incident occurs at The Centre, Livingston, we are required obtain information and details of the person(s) involved in the incident, including details of any witnesses. The written report that is completed may include CCTV footage, photographic evidence, statements. This report is often held at The Centre, Livingston, however it will be held securely.

The data gathered may also have to be shared with third parties to assist with investigation. Third parties in this instance may be the Police, Government bodies, legal or insurance advisors.

All personal data (CCTV, Witness Statements, Photographs and written reports) relating to the incident is held for six years, unless there are reasons to retain it for longer such as an on Going HSE investigation.

Protection of Data:

We have measures in place to safe guard and minimise the loss of data. We do not keep data longer than necessary and will continuously review security measures in place.

Child Data:

We do not collect data from Children under the age of 13. Data from children under the age of 13 may be collected from parents/guardians with their consent. Kids activities that are carried out in centre or competitions are examples of this. We will not market directly to children.

If you are under 13 and have signed up to receive our newsletter, or marketing update please email enquiries@thecentrelivngtson.com to have your name removed from our list.

Your Rights:

You have the right to opt out of receiving any marketing information which we send you. It is your duty to inform us of changes.

You will not have to pay a fee to access your personal information.

If you wish to withdraw your consent to receive marketing materials, this can be done by emailing enquires@thecentrelivingston.com or by clicking unsubscribe on any marketing emails that we have sent.

If you unsubscribe or withdraw from marketing material, we will not send you any additional marketing material once this has been actioned.

What are Cookies:

Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website does not use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.

Some websites will also use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits.

Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).

What is in a cookie?

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.

How do we use Cookies?

We use cookies that are strictly necessary to enable you to move around the site or to provide certain basic features. We use cookies to enhance the functionality of the website by storing your preferences, for example. We also use cookies to help us to improve the performance of our website to provide you with a better user experience.

We don’t sell the information collected by cookies, nor do we disclose the information to third parties, except where required by law (for example to government bodies and law enforcement agencies).Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.

Some websites will also use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits.

Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).

 Changes to this policy:

We may revise this Privacy Policy from time to time. Please check back regularly for further updates. This privacy notice was last updated on the 25th May 2018.

Any questions, comments and requests regarding this privacy policy are welcomed can be emailed directly to enquires@thecentrelivingston.com