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customer service

We are always open to hearing how your shopping experience could be better. If you have any suggestions on improving our disabled access please contact Customer Services.

Mobility Equipment Hire

Lothian Shopmobility, a charity that lends wheelchairs and mobility equipment to shoppers, is located in The Centre Car Park 1 just off Almondvale Boulevard. Access to the unit by car is available.

All service users must register to take part in the scheme. To do this, Shopmobility require two forms of ID, one with your home address and another with a signature.

Availability of equipment is limited during November and December due to demand.

Shopmobility is run by staff and volunteers Monday to Saturday 10am - 5pm. For more details call: 01506 442744

Disabled Parking & Access

The Centre has 72 ground level disabled parking spaces located at Centre Car Park 1 and 35 spaces at Centre Car Park 2. All entrances to The Centre have disabled access.

Carers Car Parking Facilities

Committed to making our facilities as accessible as possible we have the following options available:

A Lothian Shopmobility unit in Centre Car Park 1 supplying mobility aids for registered users.

Reduced parking tariffs for carers with a Carers of West Lothian card. We do apply parking charges for Blue Badge holders, which is common in the majority of commercial car parks. Apoca monitors the designated disabled and parent and child spaces, ensuring they remain available for those who need them most.

There is a designated Dial-a-Ride bus stop in The Centre and bookings can be made through Dial-a-Ride on 01506 633953.