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customer service

Here at The Centre we take pride in ensuring that every visit is a great visit. By providing outstanding customer service we aim to put the customer at the heart of everything we do. As part of our commitment to excellent customer service we provide the following facilities:

Customer Services

Our dedicated Customer Services Team will answer any questions you have about The Centre and help you find what you need. The Customer Service Desk is open seven days a week and is located in the mall, at the foot of the escalators.

Mobility Equipment Hire

Lothian Shopmobility, a charity that lends wheelchairs and mobility equipment to shoppers, is located in The Centre Car Park 1 just off Almondvale Boulevard. Access to the unit by car is available.

All service users must register to take part in the scheme. To do this, Shopmobility require two forms of ID, one with your home address and another with a signature.

Availability of equipment is limited during November and December due to demand.

Shopmobility is run by staff and volunteers Monday to Saturday 10am - 5pm. For more details call: 01506 442744

Child Safety

Contact our Information Desk for more information about our Little Shoppers Stay Safe scheme to help you enjoy a safe and relaxed shopping experience with the whole family.