your guide to shopping at the Centre Livingston

featured store

Marks & Spencer

great places to eat and drink

featured restaurant

Chiquito

play

stay up to date with our news, events & promotions

treat your loved one to something special

buy a gift card

centre information

customer service

Floor Manager

Established in 1981 with a single store in the North West of England, JD Sports Fashion Plc is a leading Multi-Channel retailer of sports fashion and outdoor brands in the UK and Europe.
The Group has over 1400 stores across a number of retail fascias and is proud of the fact that it always provides its customers with the latest products from the very best brands.

Role Overview:

Providing support to the Store Manager, you will be vital link between the Management and the Sales staff. You will take responsibility for a number of processes within the store, taking ownership of specific areas of the shopfloor, closely monitoring and driving sales. Most importantly, you will suggest ideas for improvement and continue to improve the store.

Customer Service

  • Ensure that excellent levels of customer service are provided.
  • Deal with Customer complaints and enquires, providing the best possible outcome.
  • Monitor the personal appearance of sales staff, making sure that this is in line with company guidelines.
  • Understand the importance of the Customer Service measuring programme and how to analyse reports

Sales

  • Ensure that targets are achieved, where possible exceeded.
  • Monitor the service of the sales staff on a daily basis.
  • Manage the in store devices, making sure that they are offering the customer the whole product range.
  • Use reports to assist you in product placement and key selling lines.
  • Have an understanding of Footfall, ATV and Conversion and how to apply this to a store environment.

Visual Merchandising

  • Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
  • Ensure that the store is maintained to the highest possible standard.
  • Keep stock, clean and presentable at all times.

Training & Development

  • Encourage personal progression throughout your store.
  • Assist in maintaining the teams progression by ensuring personnel complete the relevant training E-Assessments.
  • Provide assistance with the induction and training of new starters.

Skills/Experience/Knowledge Needed

  • Retail Management experience would be advantageous
  • Excellent Time Management skills
  • Strong verbal and written communication skills.
  • IT skills- Microsoft Outlook, Word and Excel.

Benefits

  • UK/International Career Progression
  • Competitive salary
  • Company discount
  • Company pension

Please note due to the volume of applications we may not be able to respond personally to all applicants.

If you haven’t been contacted directly within two weeks of the vacancy closing date your application has not been successful on this occasion.

Apply via the company website