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customer service

Reporting to: Store Manager

Objective: Helping the store to achieve maximum sales and profitability by performing duties to the company standards

Main Duties and Responsibilities:

o Assist the manager with the achievement of budgeted sales, gross profit, wage and controllable cost percentages

o Building an effective and efficient team – Including recruitment, training, welfare, development & motivation

o Administration – Rotas, production, purchasing, cash reconciliation

o Delivers outstanding customer experience at all times whilst maintaining a welcoming clean environment

o Product knowledge and confidently promote to enhance sales

o Clean As You Go – Keep all work areas clean at all times

o Handcraft hot and cold beverages to brand standards

o Maintain high levels of Food Safety

o Bake products to brand standards whilst minimising wastage

o Ensure all wastage / breakages are recorded

o Undertake any ad hoc duties as required by the Manager

Person Specification:

o Enjoys dealing with customers

o Well presented

o Well organised and enthusiastic

o Able to lead and motivate F/T and P/T employees

o Flexible Team Leader

Note: This description is not intended to establish a total definition of the job, but an outline of the duties.

To apply please email Lorraine with a cover letter and CV