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OVERVIEW

This is a full time role, working 40 hours a week on a rotational shift basis.

The Assistant Manager is responsible for the operational aspects of running a PANDORA store. This means you will have a focus on stock control, store procedures, managing store security, team rotas and organising teams around the store to optimise sales. You will be responsible on tracking the teams sales performance. You will be the key support in supporting, coaching and motivating the in-store team to achieve and exceed sales targets, identifying and maximising on opportunities, and driving exemplary PANDORA customer service. You will be expected to have a strong retail floor presence, managing teams presence around the store and influencing the sales space, so enjoying this kind of working environment is vital. You will be the Store Manager when the Manager is absent.

THE ROLE & RESPONSIBILITIES

Store Operations

Ensure the team are aware of and abiding by all retail operational procedures
Conducting the store signing in/out and opening/closing procedures and ensuring team members are trained in these areas
Manage all aspects of health and safety in store, implement and manage company policy and
procedures and practice safe working methods at all times
Ensure bag checks are carried out daily, jewellery cabinets and safes are kept locked at all times
Reconcile daily sales, cash and cards
Be vigilant against fraudulent or criminal activity; monitor, report and follow up as necessary
Manage gift card process and ensure banking process is completed accurately at the end of each day ready for collection
Ensure stock is kept in a safe, secure and tidy manner
With support from the Loss Prevention Manager, carry out stock takes every 6 months with allowance of only 0.5% loss. Minimise loss through effectively managing stock deliveries and storage and safe processes
People Management and Development

Oversee the shop floor; ensure daily tasks are delegated effectively to the wider team, organising the team around the store in order to maximise store performance.
Train the teams to ensure they have the knowledge and skills required to work productively, deliver excellent service and act as PANDORA brand ambassadors
Support with individual and group coaching/feedback sessions. Ensure online training tools are being 100% completed and ensure training content is being put into action on the shop floor
Running daily team huddles in the absence of the Store Manager - ensuring these are commercial, relevant and motivational and that Retail Operations bulletin guidance is being actioned
Oversee teams to ensure they are PANDORA brand ambassadors, presentable and aligned with the company style guide
Support with timesheets; ensure they are submitted accurately and in accordance with Payroll deadlines
Assist with rota management: ensure they are always completed 4 weeks ahead of time and that hours adhere to working time regulations, budgets and productivity expectations
Full onboarding process for the team, including interviews and new starter/leaver/changes documents, Right To Work checks etc, with the support of the HR team
Support with people management: performance catch ups, probationary reviews, development talks and ad-hoc recorded conversations. Resolve any team issues swiftly and fairly
Conduct investigations and disciplinary hearings when necessary, in line with the company formal disciplinary procedure and with support from your RSM and the HR team
Manage team absence
Ensure strict confidentiality with sensitive employee information, ensure your teams do the same
Commercial Success

Over-see and drive sales performance from an hourly up to a yearly basis - ensure store KPIs are met
Assist with commercial and engaging incentives targets for store teams in order to drive sales
A strong sales leader and motivator to the wider team, continually drive individual and store targets
Compile accurate weekly and monthly sales reports, in conjunction with Head Office teams
THE SUCCESSFUL CANDIDATE
Established Assistant Store Manager or extensive Floor Management experience with a leading brand or luxury retailer in a high turnover store
Proven track record of driving sales in a commercially driven environment
The ability to multitask and meet strict deadlines
Intermediate to Advanced Microsoft Office Skills; solid understanding of Microsoft excel
Strong communication and motivational skills in order to establish a high performance team
Organised and structured approach to work
Excellent communication skills
Well-presented and a brand ambassador
THE REWARD
Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.


Our generous benefits package including:

A highly competitive salary and bonus potential
Generous 55% employee discount on all Pandora product
Winniperks - our personalised online benefits platform
Company pension scheme
Parties and incentives throughout the year
If you are looking for a new challenge and feel you have the relevant experience then we’d love to hear from you!

Apply here