Mon - Wed
Fri - Sat
9.00am - 6.00pm
10.00am- 6.00pm

Customer Services

The Centre team takes pride in everything it does. We aim to put customers first in all that we do, providing outstanding customer service, value for money and good quality retail to enhance your visit to The Centre and to ensure that you have a good experience every time you visit. As part of the commitment to excellent customer service we provide the following facilities:

  • A dedicated Customer Services Team to assist in your orientation at The Centre and to provide information on our range of services. The Customer Service Desk is open seven days a week and is located in the mall, opposite Schuh.


  • Lothian Shopmobility is located in Centre Car Park 1, just off Almondvale Boulevard. It is a charitable organisation which loans wheelchairs and mobility equipment to shoppers during their visit Shopmobility is run by staff and volunteers and operates Mondays to Saturdays, so that everyone can enjoy shopping in Livingston. Cars can drive right up to the unit for ease. Users must be registered to use the scheme. 


  • To register with Lothian Shopmobility, two items of ID must be provided, one of which must show the current home address and another with a signature. It is free of charge but donations are welcome. Due to the increase in footfall in November and December, Shopmobility operate a two tier system for booking equipment. This means that you can borrow equipment from 10am until 1.15pm and from 1.30pm until 4.45pm. If however you return at 1.15pm and they are quiet you may be allowed to keep the equipment for longer. Although Shopmobility is open until 5pm, all equipment must be returned by 4.45pm. Please book equipment in advance to avoid disappointment on 01506 442 744.

While you're with us, enjoy a safe and relaxed family shopping experience by signing up to our 'Little Shoppers Stay Safe' Scheme. Visit the Information Desk for more details.